Animal Care Center & Pet Resort

This is the most caring and professional vet clinic I have ever worked with. They are all great to work with, call you back when to check on your pets and are always helpful. They really love the animals too!

We just moved to the area and my friend Pam recommended this place. Yesterday they took great care of my anxious dog and they were super nice and helpful on the phone. I know it's hard because of Covid you can't go in but they were understanding and answered all my questions!

I debated about writing this review because as far as the medical care with Dr. Beavers, I've always had a good experiences. However, I am far too furious at the level of inadequate "care" given to my two dogs while I had them here for boarding recently. The boarding staff here is awful and can't be trusted with animals. There were numerous little things such as breaking a pill and not letting anyone know about it or lack of consistency with marking of paperwork. And these things alone could be overlooked, but when added to the other much larger, and frankly infuriating concerns, it cannot be discounted.

When I went to pick up my dogs, a large amount of left over food was returned to me. Food that should have been eaten. The response was that they weren't eating very well. This was extremely surprising because I had contacted them multiple times during my trip and received news that they were eating and drinking well. One of my dog has mixed water with her food, so that couldn't have been returned. AND the documentation given to me with the reporter feeding times showed they didn't always feed 3 times a day. They were noticeable skinnier where we can see spine and ribs when previously we could not. I take pride in keeping my dogs fit and at a healthy weight, they were not overweight. A 5 lb and 4 lb weight loss for a 44 lb and 53 lb dogs respectively, are significant. Also during my dogs stay, I was told a large Shepherd busted out of the cage when my dog was being taken out to walk. I was also told nothing happened to either dogs and my dog was checked out and that he was fine. However, I noticed two scabs on my dogs head and side. The response to me was that it couldn't be from the other dog because a different vet checked them but they don't know why those scabs are there. I have noticed my dogs behavior has been very timid and unsure since we've had him back, specifically with our other dog at times. This is COMPLETELY out of character as he loves all animals and has never once acted like this in the 5 years we've had him, and according to the shelter where we got him where he was the test dog for new incoming dogs because of his tolerant personality, it has never been an issue. My dogs board often in many different places across MD and PA and this is NOT normal no matter how much the staff here would like to pretend it is. I promise you that I know my dogs better than you!! I am infuriated that they went through this and am never coming back. Ownership is aware of this and stated that the concerns are being addressed. Personally, I would never even consider coming back here but certainly never recommend it for anyone else unless there was major structural change and purge of boarding staff, some of which that seem like they are walking zombies and definitely not dog people. Seems like there is much dishonesty and incompetence here that in my personal opinion put my dogs at risk, and I can't forgive that. I truly hope changes are made here for other dogs sake and that this review won't be relevant in the future. But for now, it is.

I have been going to this vet for 3 years since my bringing my puppy home. Service up to this point has been exceptional. However, the care has taken a steep turn south. Dr Beavers is fantastic, the staff is not. I tried making an appointment to have the shots updated as they are coming due and was told they could not set the appointment for 3 weeks after her due date. When i asked about what the alternatives are I was told nothing they can do. I was transferred to the office manager, I explained the situation with a gap between shots and I was told sorry nothing they can do. Go somewhere else but you wont find anything. I then asked about updating the heart guard and I was told she's due for a heartworm test. When i pressed the issue, I was told to go find another vet. HORRIBLE PEOPLE THERE!!!!

I will never go anywhere else as long as I have a pet. I bring my dogs here, my sister brings her dog here and my parents' bring theirs. I cannot say enough wonderful things about this place. From the office staff to the techs to the vets. Dr. Beavers knew my family had a horrific experience last summer getting our puppy spayed at another vet's office so she was sure to take extra care when spaying our other puppy.. so well that our pup doesn't even have a scar. I'm not sure if Dr. Beavers knows how much that meant to my family and me after the trauma we went through of losing our other puppy. Dr. Anderson is amazing too. She's taken care of many of my dogs for their visits. I love this place and don't ever plan on leaving!

Update 08/29/14: Came for Zoey's 2nd visit to get her rabies vaccine and another dose of the distemper vaccine. The cost for the vaccines and 2 months-worth of Heartgard: $81. I think I'm starting to get used to the cost. Dr. Smoot-Anderson really is wonderful and friendly. I was a little concerned when they told me her weight this visit - 4.8 lbs. The last visit they said 6.8, so I wondered how she could have lost 2 lbs. They re-weighed her and confirmed she is 4.8 lbs, and said that the last time she was here they "probably" misread the weight. An honest mistake, no big deal. I also got a quote for the cost of spaying - between $220 and $250 - and scheduled a date for that. I really love how friendly and professional the staff is, and how clean the clinic is as well.

This clinic is hands down the best! Dr. Beavers and the staff are amazing to work with. Dr. Beavers I s caring, understanding and takes her time with your and your pet!!! I wouldn't want to take my fur babies anywhere else!!! Highly recommend!!

It's actually called Animal Care Center & Pet Resort

I have to say - we're very fond of our 3 cats and Dr Beaver and Dr Anderson have treated our family members with the absolute care you would expect. Their staff is very friendly and helpful.

We had to board them there once when we went on our honeymoon. It wasn't too bad - about 15.00 a night per cat. But they give a lot of room per cat, give time in the bigger area alone (or with their siblings) and take great care of your cat/dog.

Adding on to this (2012-03). They just redid their website, adding an online capacity to view your pet's history. woo!

Dr. Anderson operated on our Schnauzer and did an amazing job. You can hardly tell there is a scar, she is really amazing and I like the fact that she calls you to answer your questions. Mollie was treated like a human with good recovery care. They are the best
Joan

This is our regular vet for our dog, a 50lb German shepherd mix, but we avoid it for boarding.

Great for vaccinations, checkups, health-related visits. They are fairly priced and despite my dog getting stabbed with a needle every time we visit, she seems extremely happy to arrive and be there. She is very healthy in general, though.

The boarding experience:

After leaving our dog for a week, we returned to pick her up... and she didn't recognize us. Our dog is extremely personable and usually jumps with all four feet off the ground when we come home from a trip to the grocery store.

I was convinced they drugged her to prevent her from being a nuisance and made my boyfriend call to ask. They said no. When we picked her up, her nose was bleeding/raw and her bed also had blood rubbed on it. They said she had been rubbing her nose against her bed repeatedly (from stress). She has never done this before.

We eventually realized that she was lethargic from not eating or drinking and over the next two days she slowly came back to life and we were so relieved. They should have been making sure she ate and drank and I was upset that they let her get to the point where she became glassy eyed and confused. It was scary. I don't think they pay enough attention to the dogs with socialization, walking, and eating. I am fairly sure she stayed in a cage all day and refused to eat or drink.