Pierre Chevrolet

What a pleasant way to buy a new EV from Bill Pierre Chevy. Andrew Wills (Sales) stayed late and texted next morning and corrected my understanding how the IRS tax credit works. Had a terrific buying experience from Bill Pierre.

Selected Bolt EUV (White w/ Redline trim) for my mother. Also, the finance manager Charles Kim stayed late to get the paperwork done. Min upsell on extra warranty and clear coat protections. in/Out in 30 mins.

The only thing I could say is be well this dealership it like they size you up by race status ​​

You might want to think twice about buying a car from these individuals because they just try to strong arm you for cash up front, promise one thing do another, and don't handle anything face-to-face versus using a text messaging system quite unprofessional, be sure to get everything in writing because they'll try to rearrange the deal to make you feel like you're going to get a better deal somehow or you might not receive your car on time or even sooner than you're supposed to get it like any legit dealer would try to do for you. Typical bottom of the barrel dwellers.
This industry is a joke and the staffing shows it at this location.

Great customer service, but overpriced cars.

Recently, my lease ended on my car and my fiancee and myself were eager to get an EV vehicle. We read great reviews about the Chevrolet Bolt EUV, and decided to purchase one. But OMG, what would come next was a nightmare.

First off, Bill Pierre marked up the price of the bolt by $6,000 to $40,000 and then brought the price to $39,500, which was still much much higher than MSRP even with the window tinting (which was poorly done). We later found out that we paid a large markup, which to me is completely unethical and absolutely unacceptable. How are EV cars supposed to be more affordable when the dealership is marking them up like this?

We then drove the car off of the lot. That very night we tried fast charging it and a warning light came on. We had OnStar run a diagnostic on it, and it came back that the battery was defective, and not running properly. A few minutes later the "service transmission soon" light came on. We literally had the car one day before we had to turn around and take it back for service. A huge bummer given the car is brand new and now sitting in the shop... great!

I will say that Beneyam was absolutely fantastic and a great sales representative. Jodie, who is the customer relations manager, has also been great. However, this doesn't excuse all that has happened to us, including the unethical ridiculous markup.

The issue with our charging is now repaired, and Jodie has done the best she can, but our overall experience was not great. We did appreciate the great customer service, but it does not excuse the markups, delays, and communication inconsistencies that we experienced.

Sales Andrew is acknowledgeable in EV, tax credit. No BS, honor special rate despite BOLT EUV was selling like hot cakes.

Avoid this dealership at all costs, their reconditioning process is inconsistent, customer service is incompetent. I inquired about a 10K mile Corvette Z06 and got a walk around since I live in Texas and couldn't personally see the vehicle. Inquired in writing about; tread depth, cosmetic conditions, and if the vehicle was stock with no modifications. In writing I received the following information - tires had 6/32nd, car isn't modified and in great condition. Once I agreed to purchase, they then informed me that they were increasing the price by 1K because I'm not a Washington resident and that if I agreed to finance with them they would accommodate the price they have listed (I have this in writing). I declined their financing so I was charged the extra 1K that wasn't disclosed in their ad for being a non-Washington resident. I purchased the vehicle and was transported to Texas to find several issues. The tires actually only have 3/32nd, came with intake and tune among other modifications, rotors gouged so bad that they can't be resurfaced, and sounds like the pads are in backwards, and flat passenger rear tire. Took 4 days of follow-up for an incompetent manager, Mr. Goldstein, to initiate the conversation with "Dude you bought a used car, what did you expect?" Asked to record the call which he declined, in which he became belligerent and completely unprofessional and I terminated the nonproductive call. I didn't read the reviews prior to purchase, do your research and you will see that they are terrible. Look at other reviews, there is a clear trend......

Horrible experience! The sales manager, salesman and financial manager were not transparent and honest about actual cost of the vehicle I was inquiring about. In addition, they sent me an incorrect sale contract and insisted I sign before even seeing the vehicle in person.

The vehicle I was looking to purchase was sold prior to me making it out to the dealer to review financial documents even after having left a deposit which would hold the vehicle for me.

I will have to wait "a few weeks" to obtain my deposit..

Would not recommend this business.

Please mark this review as USEFUL if you found it helpful.

Look closely at the ratings. Those with ONE star are from Yelpers that are experienced (read, have left a lot of ratings for various companies). Those that left FIVE stars have typically left only one review, maybe 2-3.

That said, this place is indeed a scam. I thought the old dealership tactics were dead. Nope, this place is straight out of the 1980s. Read through the one star reviews and they cover everything I'd say at this point. They outright lie to you when you're looking to buy a car.

Just avoid this place. Go anywhere else, you will be better off.

Buyer Beware

We recently purchased a late model Mustang from this dealership. Over the last 30 years, I've purchased 15+ vehicles (new and used), but it was our first time ever dealing with them. We negotiated a final price with a $750 discount off the listed/sticker price online (which I made clear was a contingency for this purchase). I was happy with the deal and all seemingly went pretty well with the purchase as it ensued over the next few days, including our independent mechanic's check of the auto. It went well that is until we found out after signing the paperwork that the car had only one key.

No one had ever informed us of this material fact thru the sales process (which lasted for about 3 days), including the finance manager, the site manager (whom we spoke with directly), nor the salesperson. It was simply and totally withheld. We only found out because we asked as we were getting ready to take the vehicle (literally in the seat) after the sale was completed.

I complained about this omission to one of their managers a day or so after the fact, letting him know that I felt quite deceived, and that they really needed to disclose a one-key vehicle somewhere in the sales process (since a buyer naturally assumes there are two--especially for a relatively newer vehicle), to which he responded in a text and I quote: "If we paid to get second keys for all the vehicles we have that only have one key it would be terribly expensive. We reduced the price of the car for you $750 on the sale...Cost of key being 400-500 and we reduced the price 750. Not bad."

Not bad? Unfortunately, it is VERY bad. First, while there is no issue with a one-key vehicle per se, there is a HUGE issue if this fact isn't disclosed anywhere or at any time during the extensive sales process. The issue here isn't that there wasn't a second key, but the fact that they never disclosed the missing (and quite expensive) second key. Also, and perhaps even worse, from the manager's quote (above) they actually appear to have done a price reduction in their negotiations with me while taking the cost of a second key into account on their end! On the other hand, I didn't have any idea of another $500 or so in costs that I would incur on the back-end of this transaction. In fact, I had made it quite clear that the $750 reduction was absolutely material to the deal and the ONLY way I'd take the car. I did not anticipate any other costs neutralizing/offsetting this reduction amount.

We went back and forth a few more times via text over the next few days after the sale, but in the end they absolutely refused to budge. As I told them in the final exchanges: "I think you're taking a position that is not only unfair, but also detrimental...." (i.e. this type of very short-sighted treatment of customers can cost them far more than $500 in the long run). And in another text I said: "If this is your standard approach [i.e. withholding material information from your customers in a sales process] then you absolutely need to change your policy(s).....By doing this you're leaving yourself open to speculation that you're not operating with integrity on matters beyond a car key."

It was most certainly a very unfortunate ending to this transaction, and it was one which left me with a bad feeling about this dealership. On purchases of this magnitude, honesty and integrity ultimately mean everything. Fortunately, the car (which we had independently checked), seems fine (knock wood); but if you are really planning on purchasing from these folks because they seemingly have a "good deal", I'd be very careful and extremely circumspect.

Had to buy a "new" used car and found what I wanted at BPC - my salesman was Eugene. Super nice, super friendly. I bought a used 2017 Honda CRV-EXL AWD through them. Happy with my "new" car and very pleased with the service. Eugene was very knowledgeable even with a car his dealership doesn't normally sell. I was in and out in 2 hours. Thanks Eugene!