Marriott Boston Copley Place

My family and I stayed here on a weekend getaway for my early birthday celebration. I was pleasantly surprised. I didn't know what to expect but was happy that it had a Yard House restaurant and Starbucks. Also, it's connected to the Copley Mall and Prudential Center. Across the street, you will find the grocery chain, Star Market. Talk about convenient! They only offered valet parking for $69 a day; make sure to bring money to tip your drivers and bell hops. Every employee we encountered were very professional and friendly.

The room we stayed in was spacious and clean. I really loved the rainfall showerhead in the shower. Housekeeping was pleasant and offered to clean our room/provide new towels. The TV was huge; we were able to sign into Netflix with our account. There was a Keurig machine in the room and bottles of water for $5. The room was quiet at night; I couldn't really hear anyone in the hallway or outside.

Unfortunately, we didn't get to check out the indoor heated pool because we didn't have time. There was a gym (which I didn't get to check out) and the M Club for VIP members. Overall, we had a pleasant stay. It was family friendly and close to everything! I would definitely stay here again.

Recently stayed here during a business trip. It's a pretty cool hotel. There's a luxury mall attached and I really loved that they had a Starbucks!

The rooms were nice and included complimentary amenities. Just be mindful that in order to use the Wifi for free, you have to be a Marriott Rewards member.

From the upper levels the view of the city were pretty nice. I wouldn't mind staying here again.

I had an incredibly unpleasant experience with the receptionist named Kava. She was completely unhelpful and indifferent to the problems I was having.

She has single-handedly made me to reconsider my loyalty to Marriott as a whole and I would advise others to expect little in the way of a warm welcome or helpful service from anyone at this location.

Stay somewhere else.

This is a nice property located in Back Bay. There are a lot of restaurants to choose from and places to shop nearby. I enjoyed my stay here. The rooms are clean and comfortable.

I recently planned and executed a corporate event at the Marriott Copley Plaza. The staff at the hotel ensured that everything went smoothly and without any issues.

The hotel is right in the heart of Copley Square. I haven't been to the Marriott there in YEARS. The last time I was there I found it very run-down and in need of a remodel.

They certainly remodeled everything. All common areas have been gutted and redesigned. They have a solid restaurant and bar on-site that is open LATE. If you want to shop, the hotel connects to the mall.

The remodel was done very tastefully. The rooms were spotless and all updated. We stayed in a double queen room. The beds were very comfortable. I was truly astounded how nice it was compared to your typical Marriott property.

Once you're checked in, you head to the elevators. There, you touch a screen to select your floor. The system tells you which elevator to take. It's very cool and works great.

The new remodel is modern, yet subdued. The room was extremely comfortable and we loved the giant TV. The TV system allows you to sign into your Netflix account. No issues with internet speeds or connectivity.

If you do not feel like going downstairs, you can order Yard House to your room via in-room dining. Be aware there is a service fee and gratuity added, so it is cheaper to call in a pickup order and go grab it yourself.

My only complaint was the lack of flexibility by the hotel. They don't like honoring or offering late check-outs and they're ringing the room phone the MINUTE it turns 11PM. It's why they lost a star.

I'd highly suggest the property for meetings, events, and conventions. They did a wonderful job with that. The rooms are updated, comfortable, and cozy. The remodel truly took it up to a whole new level.

Tl;dr Avoid Joey at the Front Desk. He's incredibly rude and unaccommodating. Also, if you have late check-out, bring your ID and get your key reprogrammed before noon.

I'm from Boston and was visiting my family for Christmas. I love the central location of the Marriott, the connection to the malls and the subway, and that it has a pool. The rates were very fair for the holiday season and I have loyalty to Marriott so done deal.

There is a city tax for each day you stay so they compensate it with complementary spin classes, free Trolley Tours, and $25 credit at the Yard House restaurant on the 2nd floor. The rooms are spacious and clean but lack hand soap (we just lived through COVID, come on). While there is a "heated" indoor pool, it was cold and there is no accompanying hot tub.

On my last morning, I called the front desk if it was possible to check out later than noon. The girl was super nice and let us stay until 2PM but we would need to go downstairs to get our keys reprogrammed. Perfect!

Since I was meeting my cousin at the Yard House at 12:15PM, I went downstairs at noon to get my key reprogrammed. Joey asked me for my ID because apparently I "could've picked up the card holder and keys from anywhere". As I was coming down for lunch, I didn't have my wallet and, because it was after noon, I couldn't get back into my room. It is Christmas Day. Give me a break...

He was adamant about needing a pic of my ID so my husband and I were scrolling on our phones for 15 minutes looking for a picture of my ID. He refused a picture of my state ID but my husband found a picture of my passport. I also told him I had my reservation details available on my Marriott Bonvoy app. He accepted the picture of my passport and said, "Well, you should've showed me your reservation and that would've saved us a lot of trouble." Excuse me but you didn't offer that as an option??!

When I was checking out a couple of hours later, he was available but I refused to get helped by him and waited for someone else to free up. Joey, I'm sorry you are working on Christmas but you don't have to ruin other people's holidays. Good luck to ya.

We were upgraded to a suite on the 37th floor which boasted commanding views. Everything looked brand new, not a complete surprised as we were told their rooms had been recently renovated. The suite was expansive, accommodating a really impressive view of South Boston, Logan Airport and the harbor islands in the distance. We had essentially 180 degrees of uninterrupted views from one of the tallest vantage points in the area. Check out the photos.

The living room included a couch, chair, large TV, fridge, sink, closet and safe. Everything was in perfect working order. It opened to a large king bedroom with en suite, which boasted the same view as the living room. The bed was very comfortable, and everything looked new.

They have high tech elevators at the Marriott, you must first select the floor on a touch screen, and are then assigned an elevator. This seemed to work very well, as you weren't loaded into an elevator with a few other people all destined for different floors.

They have an expansive fitness center with views of the city and a large pool which was filled with February vacation children on this weekend. There is plenty of room for a comprehensive workout in this facility.

The Marriott is at the end of the Copley Place Mall an upscale, luxury shopping mall with stores like Neiman Marcus, Saks Fifth Avenue, Tiffany, Gucci, Jimmy Choo, Yves Saint Laurent, Salvatore Ferragamo, Louis Vuitton, Dior, Burberry, and Versace. If you want to buy an expensive designer bag, I guess this is your mall! These designer shops were interspersed with the occasional Rolex store and Mont Blanc pen proprietor.

The Marriot also connects via an elevated walkway to the Prudential Shopping Mall, which has about 75 stores, and is more typical of a nice regional mall. There are a plethora of mall stores and restaurants here, with food choices ranging from Eddie V's Seafood to the Shake Shack. You can get in a pretty long mall walk if you tour both these malls!

The Marriott is in an excellent location, with easy access to all the Boston sites. And other than a mediocre meal from the Yard House, we thought this Marriott visit deserved a five star rating. We would be delighted to return.

Had the pleasure of staying here this week for the birth of our granddaughter! This hotel exceeds all our expectations! The front desk staff are so personable! Presented us with a wonderful gift basket to celebrate!!! This was so kind! Everyone here is fantastic! The Yardhouse restaurant is exceptional!!! Our go to whenever we're in Boston

Huge hotel in downtown Boston. Great location, close to everything.
The hotel nightly cost is quite expensive though for what you get. It is not really luxurious, more middle to upper.
Lots of taxes and destination fees tacked on on top of your hotel room cost. Sorta hidden fees I would say which I don't really like.

Take the Logan Express from the airport to get here. Super easy and free. Get off at Prudential stop and not Dartmouth (Google is wrong. Prudential is a much easier walk. Google says Dartmouth stop which is more desolate area.) To go from hotel back to airport is $3 on Logan Express Back Bay and you get a skip the line at the airport pass. Buy your $3 ticket online beforehand and show QR code to driver. He will give you a paper skip the line ticket for the shorter security line. Super easy and safe.

Nice choice to stay in Boston, contently located close to prudential mall and interconnected with the mall and other hotels
Convenient tar house in the premises
Starbucks
Rooms are comfortable and clean, room service made daily.
Comfortable Brad and bedding
Beautiful layout and bathroom finishes
Used daily the keurig machine in the room.
Small bottled water provided at the front desk.
Room service requesting toiletries were not addressed
Overall great place to stay