Medivet The Vets Acton - Acton Lane Veterinary Surgery

150% Markup!
I have no problems with how I or my pet were treated, however charging literally charing more than 100% markup on anything prescribed is a straight robbery!

I understand we all have to make money. and that you're a business, however a markup of more than 100% is taking the p!$$!

Let me paint an exact picture, total bill £89, of that 89, 45 of that is the vet consultation, which leaves us with £44 on 2 items. The 2 items in question are Loxicom which retails for £7.99 for 32ml (which i what I was prescribed) and the Hibiscrub retails for £8.41, so the total would be just £16.40. I get that you may charge extra for the convenience of getting it there and then, but £27.60 extra!! how can you justify that? even if they were both charged at double the retail price, that would still just be £32! that's still £14 cheaper than what I was charged for both items, bear in mind only one of them needs a prescription, the wash can be bought on amazon (next day delivery £8.41)

That's near enough 150% markup per item! you cant tell me that is priced fairly?

In the end, i ask to be refunded before leaving the vets as Im not a mug who is gna pay more then double per item again (yes the first time I did and didnt realise untill later on)

So, now I ask to get a priscription, only to be told they cant right now because they were busy seeing other patients, which is fair enough, but then to be told it takes 48 hours to write one up at a cost of £15! LOL really?

I'm aware that The Royal College of Veterinary Surgeons says vets may 'make a reasonable charge for prescriptions', but does not define 'reasonable' however that doesn't mean let's charge as much as we can per prescribed item.

I just want to know how can these prices be justified as "Fair"


*********************UPDATE28/03/2021*********************

So 9 days later, still no refund! what a joke! I was specifically told it would take 2-3 days, it's been
5 working days later, no refund and no follow-up call to at least advise on the refund being late! This is terrible customer service especially after knowing why I asked for the refund in the first place (150% markup on items prescribed), unacceptable, I will obviously have to spend time chasing this up now! I will update this once I have chased up about my refund)

*********************UPDATE31/03/2021*********************
Still no refund, still going around in circles! Was given Jamies number from head office as he deals with refunds left voice messages no callback, Called the vets to see what's going on and they chased up Jamie from head office and he hasn't returned their phone call either!!! So much for customer service, they cant even be bothered to reply to their own staff let alone me! so & working days later no refund and no one contacting me unless I call! not that I should have to speak to anyone in order for them to do their job and just process the refund! Anyway as of today they again I was told they would try and bypass Jamie seeing as he is ghosting everyone and see if someone else higher up would process this according to the Vet's receptionist, will update again

They were my first vet choice when I got my first kutten. I booked an appointment the same day I planned to pick her up so we can go straight to them and have her checked before going home. After a couple of minutes into the exam room, the vet declared her healthy and fine. As soon as we came home, we saw fleas all over her face. Turned out she was infested with them. How can a vet not check for fleas given they knew the pretext of our visit?! I stayed with Medivet, but changed the location, then a few months down the line gave up on the comapny alltogether - great if you only need the regular stuff like vaccines. If your pet gets sick just seek help somewhere else, don't even bither with them. Not to mention you will rarely be seen by the same vet twice.

Following recommendation from a few neighbours we've been taking our pedigree chum to this place since we first got her as a tiny pup six years ago. A few years later we took on a rescue dog with lots of skin problems and other issues so we took her to CJ Hall were thanks to regular visits and lots of care and attention she has changed both physically and mentally...in fact when she knows it's time to visit Dave Hodgskin (or Dr Dave as we call him in our house!) she does get into a frenzy of excitement, I can only assume she equates the place with getting better! (the pedigree chum doesn't get excited but more accepts her fate!).

The practice is small and friendly and yet still has good facilities to perform surgery onsite. I would never take my dogs anywhere else!