Mister Car Wash

This place is more for convenience than anything else. The prices have gone up and the service remains the same. The price was around $25 and I don't expect detail work for that price. However my expectations are that they do a thorough job of vacuuming, wipe all of the interior, and make sure all glass and hardware is clean and shiny. Unfortunately that is not the case and you leave with a semi clean vehicle. Because I know I do a better job I actually go to the cheaper drive thru car wash and use their state of the art vacuums and do it myself. I use Mister Car wash only for time and convenience. I was however sticker shocked when I saw how much the price went up. I would have felt better about paying more if they had done a great job.
Pro- Convenience and speed
Con- The price does not reflect the service

Good day,

I am a member and also a government employed combat Veteran. On February 9th, 2023 at 1730 I went to the Mister Wash on 3625 NM-528, Albuquerque, New Mexico 87114 location to get my 2015 Chevy Malibu interior and exterior serviced. My car is in top condition and I get it serviced on time to make sure that it is. My 2015 Chevy Malibu has never had a problem with the front seats moving back and forth and I'm 6ft and use my vehicle daily. There were 2 men that tasked with vacuuming my car, one short and one tall. I watched the 2 men vacuum my car and seen the short one out of the 2 get in and drive or into the wash once the car for to the other side my drivers side front seat was damaged to the point that the car seat was moved all the way to the front ave could not move back and when they tried my car seat would turn instead of moving back and forth. My driver side front seat is electronic and I had no issues at all with it until I brought it to this location listed above. The site manager named Frank Briones gave me an incident report with report# NM-0396-23-004621 with contact# 505-890-1064 and informed me to take my Chevrolet Malibu to any Chevrolet dealership or Collison shop in Albuquerque, New Mexico and have them contact Mister Wash after the assessment and that Mister Wash will pay for the damage. I am very disappointed in the quality of service and am requesting a refund from February 9th, 2023 service as well as full repair of the damage to my driver side seat.


Respectfully,
Gregory Campbell
Combat Veteran
312-485-6438

I just paid $32 dollars for their "top" wash. I received my vehicle back with bugs stuck to the windshield and apparently they don't wipe or clean the interior at all. What a waste of money. Basically, I paid someone $32 to vacuum my vehicle and give me the same caliber wash as a drive thru at a gas station. I won't make the mistake of paying that again. And the prices on their memberships are laughably high. My ten year old nephew could've done a better job wiping this interior.

Outrageous prices...half ass job. Don't waste your money.

The basic car wash is $28. That includes wiping down the dash the center consul vacuuming. When I pointed out that the simple tasks had not been done correctly, I was told that I needed to get my car detailed. My car is never very dirty. They just didn't wipe well enough and they didn't vacuum the car well enough. It would've been nice. Had they just wiped down what was dirty and vacuumed my car again instead me and the manager had an argument. Very unprofessional in my opinion I won't be going back to this Mr. car wash. I will continue to make the drive into Albuquerque and go to the one on Paseo they do a much better job in my opinion.

This is the 2nd time in a row a monkey could have cleaned my car better , I like the monthly membership but pay the $15 more for a car I have to go home and clear

Wow! I should've read the reviews before wasting my money like everyone else. Doesn't appear that there services have changed for the good. How does a corporate company maintain such poor quality service?
Sending $30 on a car wash only to receive less than mediocre delivery. Seems like every review is concerned about the same service. we're all victims of a scam! I went with high expectations and now i have to plan for a new car wash. My back windows, mirrors and side windows have a weird film over them and its hard to see out of my windows. To top it off, they threw the receipt that they tag on your window inside my baby's car seat base, who does that? completely unacceptable! My car was not vacuumed, never received a scent and none of my interior was wiped down.
Whoever decides to use this car wash, don't spend your money on the $30 wash because you'll end up getting the lower grade car wash anyways. As a matter of fact, just don't come here at all. Waste of time and energy on everyone.

Poor quality wash. When I pointed out the mud, bugs, and streaks on my car when it was "ready", the employee just said "sorry about that" and walked away. I sent an email with my comments to their office and received no reply. Not a good way to run a business.

Haven't been here in a while. Came to get a interior and exterior wash....thinking about $18....even though it used to be $12......and today it's $26 before tax! Needless to say, we won't ever be back. Only one person vacuuming. We sat in line forever. Definitely not Octopus anymore. Ugh!

Horrible, the one reason I used to go there was they towel dry my car, I spent $17+ on exterior only wash only to be told this doesn't include towel dry service. WTF???? The only thing that separated them from the competition was this one little service, and that's not included for a $17+ exterior wash...oh by the way, see photos below of just how clean $17 gets you, not at all. When I brought this to their attention they handled it as bad as you could. Instead of offering to towel dry my car because I didn't know this was not included or refund my money, they just quoted me what the service did not include. When I told them they would be losing a customer, they made no effort at all to remedy the situation. WOW, can you really afford to lose customers...great because you lost this one and everyone else I'll share this story with, you had your chance and you blew it!