Powerhouse Fitness

UNDER NO CIRCUMSTANCES USE THIS WEBSITE

Normally I wouldn't take the time to leave a bad review, I just wouldn't use that retailer again but the service from PowerHouse Fitness was so incredibly bad I wouldn't want anyone to have to go through the hassle that I have experienced.

I'm also amazed that PHF had the audacity to ask me to write a review for their site but as this was one of the only times they could be bothered to email me I will happily oblige and share how terrible they are, I just won't do it on their site as they wouldn't use the review.

I ordered a treadmill on 25th January and within days I knew I had made a mistake using PHF. They didn't respond to calls and took days to reply to emails, when they did eventually respond it was usually a one line response. I subsequently cancelled the order 7 days later and requested a refund.

Although I had written confirmation from PHF that the item was cancelled and that I would receive a refund, the treadmill was still delivered on 7th Feb, 6 days after I cancelled the order.

It took a further 11 days for them to collect the order and now almost 3 weeks since the item was cancelled I still haven't received a refund. I've had to issue a chargeback with my credit card provider.

It's almost impossible to speak to their customer care team and they do not respond to voicemails. It takes days to respond to an email and most of the emails I sent were completely ignored with no response at all.

PHF showed complete disregard to me as a consumer and their dubious business practice of withholding refunds is questionable and certainly not in-line with the Distant Selling Regulations.

Do yourself and other consumers a favour and do not order from them. There is no place online for businesses like this.