Rosen Management

ROSEN MANAGEMENT ABSOLUTELY THE WORST AVOID THEM!

1. ON GOOGLE THEY HAVE A 2.1 STAR RATING AND ON YELP A 1.4 STAR RATING

- After combing through the property management in the Chicagoland area, Rosen has one of the lowest ratings- the lowest I have seen from other competitors was 3.5 stars and highest was 4.9 with some 4.4's. Just as other 1 star yelpers have indicated awful service, staff very unresponsive, either very slow or never respond to calls.

2. ROSEN MANAGEMENT DOES NOT PLAY WELL WITH OTHERS:

- Ever since Rosen's last manager left the company and their new manager taken over, it was all downhill . We had 2 presidents of our condo association resign, board members resign, it was just cayotic and too much drama, a huge headache. Nobody got along with each other and Rosen clearly showed favoritism with parties. I.e. our last president of our condo simply wanted to drop off our petition to stop the huge assesseement and all he wanted was a reciept to which the manager of Rosen was extremely uncooperative and argumentive. The manager also threatened to call the police. With their new manager nothing but problems after problems. I just wished their previous manager did not leave as we enjoyed almost 17 years of everyone getting along.

3. ROSEN MANAGEMENT HAS EHTHICAL ISSUES

- Condensed Version- basically my pickup truck was vandalized as I discovered a gas can full of water in the bed. Immediately I notified Rosen and explained I was upset to find somebody criminally trasspassed. I ended up getting fined for a trash violation that was the result of another owners criminal behavior and management knew the backstory that I was the victim of a crime, yet they failed to give the board the backstory. It was later discovered an owner who was owner of that gas can placed it inside my truck because he was too lazy to dispose of it himself and as the photo below shows artfully comcealed the container inside m bucket. If anyone should have been fined it should have been re-assigned to him. The fact the owner of that gas gave me a $100 security deposit, Rosen needed to understand that owner should have been charged not me. The fact I could have filed criminal charges all the more reason anyone considering Rosen will be inviting a company that does not care about the truth. It's like if person "A" punches person "B" and person "B" falls on person "C" you would think person "A" would be charged right? Obviously it just goes to show Rosen doesn't care. I had brought this same point up two times but completely ignored by Rosen and why they are getting 1 star reviews.

On another issue, happened 3 years ago, another owner called to complain someone stole her package in the mail room. Long story short, I had pointed out the package the woman grabbed off the shelf was of different dimensions then the still photo shown by the Amazon driver. While that should have cleared her of any wrong doing the gentleman that was tasked by Rosen to look into it stated he did not care. Wow!

4. POOR SLOW SERVICE

- Just as many yelpers and Google reviewers have mentioned the slow service, the staff are almost never available to speak to you live, the few times I have called was told by receptionist the party I was trying to reach was working from home. I have personally seen working from home individuals steal company time and what is troubling if their office staff are not on top of their game they should not be allowed to work from home. My friends management company are very responsive and quick.

IN CONCLUSION ANYONE LOOKING TO HIRE ROSEN MANAGEMENT DO YOUR HOMEWORK. GET ON APPS LIKE NEXTDOOR AND GET FEEDBACK. MY FRIEND WHO IS THE PRESIDENT OF THE TOWNHOME ASSOCIATION BELOW US ARE ALSO NOT HAPPY AND SWITCHING TO ANOTHER COMPANY. THERE IS A REASON THIS COMPANY IS DISLIKED BY MANY OWNERS IN MY BUILDING.

You will not find a worse property management company anywhere. They are unresponsive, letting constructions damages go unaddressed for over a year and counting. Switch to an online payment system that charges over $20 per transaction, then destroy payments made by checks to force you to use the expensive system. There are special assessments that are supposed to expire years ago we are still being charged for. This list continues to build everyday. These are not neglience, they are deceptions.

1. Ask for carpets to be cleaned from pissing dogs and stains never cleaned up and never have for a long long time and when call manager Temple who won't even respond to a complaint or a needed questions to be answered! Proof in my emails to her!
2. Worst part is no one responds on the board no names to be had and no responses to find out who to go to!
3. Sadly, doesn't seem to change these past few years when in all the years I've lived at Park Laurel nothing is done to respond to complaints as once was after more than a decade of owning a condo!

I've had 2 heating contractors out who assure me that my heating and air conditioning equipment is in perfect working order.

So why did I spend Christmas week in a condo unit that is only 61° F? Because we had another whoopsie by the incompetents at Rosen Management.

I sent a letter on 12/19/2022 reminding Rosen that the vacant unit below me needed to have the heat turned on. The owner lives out of state. This is to prevent freezing water pipes in the building and to keep the flexicore construction floor from turning into an ice cube.

Not only was the heat left off in the vacant unit, there was no heat in the two adjacent hallways, both front and back. My equipment was turned on to over 90° F., but it isn't sized to heat two units AND two hallways.

I'm a senior in poor health, with both COPD and Lung Cancer. I was in the hospital earlier this month for pain management.

I was looking forward to a planned get together on Christmas Eve. The party had to be cancelled due to the frigid conditions in my condo.

The woman handling this building seems to go out of her way to accommodate the ridiculous requests of men who live in the property. This also includes the president of the condo board, someone who no longer lives at the property. He was openly abusive to me at board meetings. I told the Rosen agent that I did not want him coming around and that I was this/close to calling the police after our last exchange. This bimbo ignored me and kept sending him around.

Did I happen to mention that he is the one with the key to the vacant unit? What can possibly go wrong here?

Abusive, discriminatory and inept.

No one was around to respond to emergency call requests over the cold wave and holiday weekend.

IF A PROPERTY IS MANAGED BY ROSEN, DO NOT BUY/RENT IT!
ESPECIALLY LOOK OUT FOR GINA MASON. 0/10 EMPLOYEE.

I have been living in a Rosen managed building for almost a year now, and they are quite possibly the worst management company in the entire world. Intruders broke into our building, and they did nothing. They wouldn't even reply to my emails to check the cameras in the lobby after someone stole $100+ of items from packages of mine. The handyman is incredibly rude, and gives dirty looks to everyone who passes him. He also refuses to complete tasks, and does not respond to calls or texts.

Rosen management forced me out of my apartment for two weeks without any sort of subsidy because they started a long project on the waterline, and said it would be done within a few days. It was not, and I was forced to live with a friend for the better part of a month while still paying full rent.

Rosen management told me when I moved in to ignore my broken intercom system because they'd be installing a new electronic one soon. It's been 8 months and still nothing.

Rosen management has threatened to fine me on numerous occasions for things such as; bringing my trash directly to the dumpster instead of using a trash chute, bringing my legally documented ESA dog into my apartment, and more.

I will NEVER again even consider living in a place managed by Rosen. They do not reply to calls or emails, even to those of my landlord, they lie to you, they will try to fine you for every little thing, and they literally do not care about your wellbeing. Go to literally any other company.

It is also worth noting that this company is so horrid that they have been reported by several people now this year to the HOA.

If i can give this group a zero i would! Please see the attached letter. Once i called and spoke with the owner, he had no dignity, respect or appreciation of having Edens point as their client.

Update to my previous review. Thanks to Rosen's negligence (they didn't file the property tax appeal for our building like they were supposed to do) our building is now paying higher taxes. So even after firing them, Rosen is the gift that keeps on giving. Stay far, far away from these clowns.

Rosen is the worst possible company. Very poor service - you are lucky if you get a response to 4 to 5 calls and emails. The owner is rude and the whole bunch is unprofessional. Do not hire them.

Nice people running it; not the most on top of things and not the most organized. They are probably cheaper than other companies though. So, you get what you pay for

Do not ever use Rosen Management. They are horrible. Larry April has represented our condo building and he is the worst of the worst. He has allowed an illegal election of a board and then lied to say it never happened. The room was full of people that saw it happen and when confronted he refused to discuss it.

This is company is not Better Business Bureau accredited and with good reason.....they are the worst of the worst!