Sheraton Maui Resort & Spa

Great location but our room needs good remodeling. Great spot but it is a dated property. I see its shell still stuck in maybe many decades ago. the property is on prime location, beautiful beach and very close to the whalers village where restaurants and shops are abundant.

i see tiny ants, don't leave sweets out unattended.

We were graciously gifted a stay here by my bf's friend ;_; Prime location in Lahaina for sure. The views are to die for.

At check-in, the complimentary valet parked our car out front as we sorted through logistics at the front desk, where we were greeted warmly with two shell leis and reusable water bottles. Staff are personable and thoroughly explained on-site amenities, including water refill stations, beach entry locations, and daily events across the resort. Keys come in the form of a elastic bracelet with a scannable chip. After receiving the resort map, we drove to our building (not walkable, the property is massive).

DELUXE OCEAN FRONT KING: Spacious suite with two balconies. We loved the view & ample natural light for the top floor. Comfortable bed & comforter. Luxy bathroom with decent toiletries. Hotel slippers and robe are comfortable, though thin. Mini fridge is a bit small.

Our room was walking distance to Ka'anapali beach and nearby stores via seaside trail. About 10 min drive from Front Street. Restaurants are not as good as local food, but tolerable. In hindsight, I'd avoid the new American ones and aim for food trucks instead.

NOTE: Latest check-out we could get was 1:30 pm.

we stayed at this resort March 7 thru March 12, 2024. We are PLATINUM ELITE with Marriott so we hoped to get a room upgrade. We were also able to use our "Suite Nights" reward to get an additional upgrade. The room we were assigned was in a section of the resort that is at the very top of Black Rock so our view was basically just ocean. We could barely see the beach to the North of us. So the view was just ok. We would have preferred a beach/ocean view.

The room and this section of the resort is in need of some major renovation. Everything just looked old and dated. The carpet in our room was very worn and there was a huge stain near the bed. My wife and I had to wear our shoes at all times in the room because the dirty floor just turned our socks black if we didn't.

Since we had a late flight on our last day we requested a 4 pm check out. We were originally told that this wasn't possible. On the morning of our last day I spoke to an absolutely great lady at the front desk who went out of her way to juggle some reservations so that we could check out late. Her name is Evelyn Johnson. Ms Johnson is one of those people who truly understands what great customer service is!

Stayed at the Ritz which is owned by Sheraton
I took my kids to black rock which is at Sheraton and forgot our towels and didn't wanna drive all the way back
I ask the sheraton manager for two towels but she refused
I spent 15000$
Two towels 15$
Shame on you manager and the corporate

Highly recommend the Maui Sheraton Resort & Spa! We just spent a great week here. Location is amazing, food was great! Their hospitality is second to none and will truly make you feel like family for your entire stay!

The kids especially enjoyed the lazy river on the pool and watching the cliff divers from our beach chairs. Samantha (Guest Services Manager) was outstanding and helped take care of us when our youngest had an allergic reaction. She is a saint and deserves way more praise than I can give in this review.

To the whole team there at the Maui Sheraton Resort & Spa, 5 Stars and we hope to visit you again in the future!

Lahaina is so beautiful. This gorgeous property matches the ambiance of the area and is a nice place to relax and enjoy yourself. The views are spectacular, it's right in front of the beach, they offer great amenities as well. The staff is kindhearted and friendly. The hotel is also walking distance to stores, and nearby restaurants too. You can't go wrong with this location.

I love this resort, I do, which is why I keep coming back to it - they have a lot of Aloha, the pool is amazing, it's local to everything and it's kid friendly. They have updated their rooms and front desk area, as well as some of the restaurants since we were here last. It is in the perfect location, right at black rock, which can get busy, yes, but absolutely beautiful location. We haven't been since 2019 as our annual trip would have fallen during the height of the 2020 pandemic and other life events occurred delaying further annual trips - finally made it back to the islands now in 2023 to celebrate my 40th. As with everything in the world, prices have skyrocketed, which we get, but a few things were a miss. Big issues for us are the pull out chair bed our 5 year old is sleeping in was covered in stains/hair/etc - they vacuumed/cleaned it and brought fresh bedding which was fine but the bigger issue is we have been here 3 days of our 9 day trip and have had to call guest services several times due to our toilet not flushing. For as much as it is per night, the convenience of a working toilet would be appreciated - at a resort of this caliber and price, a fully functioning toilet is minimal (it was finally fixed). Everyone always greets with an Aloha and a smile and some staff even remembered our names (impressive). Phil and Steven at the Aqua Hut were amazingly AWESOME!! They went above and beyond, were incredibly patient and kind while we had a frazzled moment with our tired littles. I would subtract 1 star for the toilet issue, but 5 stars for the view and everything else that made up for it!

A review that is very late but worth the wait. Took my wife on our honeymoon in early 2020. We had a great time. The evening lighting of the torches is an awesome tradition. Watching Sunsets and people diving off the black rock, nothing like it in the world. Great food and service.Very easy walk to Whalers Village shops and restaurants. We are set to return in a week with family and are very much looking forward.

Stayed at the Sheraton in July, but forgot to write a review until now. Location is great at the north end of the Ka'anapali boardwalk. Unbeatable views of the Black Rock - make sure you go up to a high floor to catch the best view of it. I believe the sunrise yoga gathering has a good spot for this.

Room was clean and updated. Housekeeping did an excellent job. I could not find a working ice machine - I went to six different ones before I found one that barely worked. WiFi range was a little on the weak side, but worked fine once you acquired a stable connection.

Staff was super friendly. Everyone I encountered was helpful and willing to strike up a conversation. Having spent 5 nights here, I was on a first name basis with most of the breakfast staff. Also, my wife dropped her wallet in the parking lot, and the security guard who picked it up returned it to our room with white glove service - it saved our trip!

Restaurants aren't the best on the property. I'd probably venture out to the village for a better dinner, or head into Lahaina for even more choices. The luau looked like a tourist trap, so I avoided it. I could watch most of it from my balcony anyways.

Self-parking is in a structure. The aisles are narrow and the spots themselves even more so. Don't rent the big truck if you can help it. The parking lot does seem to fill up, but I'm not sure what the overflow plan is - maybe bring it over to the valet?

Pools were gorgeous, and a pleasure to swim in. Outside bars do get busy in the afternoon.

All in all, a fantastic resort experience that we won't forget.

Amazing location - just near by black rock, where you can get an amazing snorkeling experience!
At evenings they also run torch firing process, which helps you feel the island.
-1 star for price. I knew it when I booked, but I didn't see cracked walls or doors. It would be great if they maintain the buildings better.