This place--specifically, The Geek Squad, is trash.

I made an appointment online to get my iPhone X battery replaced. I chose this Best Buy because it is closer to me than driving to Polaris or Easton to the regular Apple Store or choosing a 3rd party repair store that may not use actual Apple parts.

One would assume if they are accepting appointments to replace a battery, they would have said battery in stock... but when I get to Best Buy 2 days later for my appointment, I go through the 20 minute preamble and various system checks only to have the Geek Squad person tell me (after all this time) that they don't have the battery in stock and it needs to be ordered.

Because I must be a sucker, I went ahead and prepaid for the battery and agreed to wait to be contacted to schedule replacement.

One day later, I get a phone call, schedule my appointment and bring my phone in today to get the battery replaced. After getting registered again, the Geek Squad guy goes back to their repair area and returns to tell me now they have the battery in stock but not the other parts needed to do the replacement... Despite calling me specifically to come to the store for my battery replacement. At this point, I demanded a refund and made the decision to stop giving Best Buy my money and, more importantly, my time.

Obviously, Best Buy has bigger issues to worry about that pissing off a single consumer, but if your current business model is getting handily throttled by Amazon and other online retailers then the only thing you have is customer service. And if you can't do that right then you as a viable business aren't going to be long for this world.

I won't be shedding a tear when Best Buy goes the way of Circuit City, HH Gregg and all its equivalents.