An update for ISM, I had a someone open a car door on me while driving. I took my car back to ISM because they had done a great job the last time. Antonio was great, explaining how the whole insurance thing would work. The other drivers insurance paid for the repairs. Well...the day before I was going to take my car in for the bodywork the check engine comes on. I called Antonio and he said no worries we can take a look at it. They did the bodywork and Giovanni fixed the engine stuff. I will say I did have two things with the bodywork that they missed, one of them was major. I promptly called Antonio and he had me bring the car back so he could fix the problem. He also offered to give me a rental for the day. All in all awesome service and very professional. The car is running great and the bodywork is flawless. I will definitely go back next time.
Took my partner's SUV in for tires (5-5-11) and the price was right on...same as on tirerack. They told me the brakes were soft when they called and I thought here we go with the you need all these other things fixed...Well turns out the brakes were fine and they also fixed the side mirror for a great price. They seem very trustworthy and they don't try and rip you off. I will definitely go back. Melinda and the other two service advisers are great.
Update: I just spoke with Mike from Royal Motor. We agreed that the key issue could have been handled differently. He has offered to comp my next service to make it right. I told him I would give them another try. I have added one more star due to the fact that they admitted they could have handled the key issue differently. Not too many businesses do that these days. I will update this review next time I have my car serviced at Royal Motor.