This place is insane! I just ordered a pizza TONIGHT. It was 15 minutes late so I called and asked about the status of my order. I got transferred to three different people and they acted like I was crazy and said they had no record of my order. Then 5 minutes later- the pizza delivery guy calls and says he will be here in 5. These people need to get their shit together!!! 25 minutes late and terribly unorganized... ZERO PERCENT RECOMMENDED.
Chrissy is a genius! I needed to get my bangs cut for a play that I'm in, and I was nervous about it. Not only did Chrissy make me feel confident in the cut before she even started cutting by talking me through what it would look like and how to style them- but wow, did she deliver! I love the way they frame my face! I ended up not only getting a rad bang trim. Chrissy ended up giving me a full cut and teaching me a lot about how to handle my curls. I left with a lot more shape in my do, and some really great products. I've been using them for about two weeks and they've really made a difference. I'll definitely be returning to Penny Lane and becoming a regular in Chrissy's chair.
I just left this Starbucks about 30 minutes ago. I got my coffee, so once that kicks in I'll be fine but I did not appreciate the TERRIBLY RUDE tall, African American woman working the counter. I wish I had asked for her name. I never call corporate but now I'm regretting it, so here's my review:
I asked her kindly to float my extra shot on top of my frap. She said, " I don't know what that means," in a very abrasive tone. Then, I responded with, "I didn't mean to confuse you. I mean-" SHE CUT ME OFF WITH THE RESPONSE: " You didn't CONFUSE me, I just need to you slow down." I was speechless. She just stared at me. About 5-7 seconds passed by while a line stacked up behind me, and then I timidly continued my order. She never smiled. She didn't say "thanks".
I used to work at a coffee shop, so I always tip a dollar per drink. This is the FIRST TIME I haven't left anything.
I hope she reads this review and learns a lesson in the value of customer service. If not, I at least hope she takes a moment to visit the website listed below to further educate herself on the definition of "confusion".
1. the act of confusing or the state of being confused
2. disorder; jumble
3. bewilderment; perplexity
4. lack of clarity; indistinctness
5. embarrassment; abashment
To clarify, this is the only negative experience I've had at this location. The 2 stars was a kind review of the individual barista. I give the store 5 for cleanliness and pace.
I have to agree with the previous post: K-A-T-H-Y is the B-E-S-T!!! I needed a really great cut and styling--not just because I always want to look my best, but because I was getting my headshots taken and needed a fresh new look. Kathy gave me just that!
She was so friendly and personable that I immediately felt comfortable. I could tell that she is very passionate about her work. Also, SHE'S A GREAT LISTENER unlike some stylists in this city that are more concerned with what THEY want your hair to look like. Not only was I blown away by how healthy, shiny, and voluminous my thin, fine hair looked after she got done with it, but she even did my eyebrows and talked to me about some makeup tips while we were discussing my makeup plan for my upcoming photo shoot. After having such a great experience with her on my first visit, I ended up scheduling an appointment to get my hair and makeup for my headshot shoot with her and the photos turned out spectacular!
Bottom line: Kathy is sweet and super talented. I will definitely be going back on a regular basis to Brush to sit in Kathy's chair and unless you're crazy, you will too!!! :)
I couldn't have asked for a better experience. I went on a Monday and took advantage of the $99 Mondays Suck special. I also got my make up done by Rod's wonderful make up artist. It was only $50 for the make up and I felt so pretty. Natural make up that made me look like I wasn't even wearing any. During the shoot, Rod made me feel very comfortable and he was very professional. The shoot only lasted 30 minutes and I got several shots I LOVE out of it. The proofs were up online THE SAME DAY as my shoot. I ordered them the next day and within less that 10 days my order was ready to pick up. I recommend him to all of my friends!!!