I received a lamp as a gift and broke it within 5 minutes of taking out of the box. It had a complicated clamp assembly and I walked into Ace Hardware looking for a bracket to glue on to the thing. When Carlos asked me what I was looking for, I asked him if they sold miracles. Well, about 10 minutes later, I had my miracle. Carlos found 2 tiny brackets, jerry-rigged the spring and I walked out with a lamp as good as new. For ninety cents plus tax. True San Pedro spirit and service.
My daughter made a needlepoint stocking for me. It was mid-October by the time she started looking for finishers, and had missed the deadline for every shop in Orange County. Then she called Needlepoints West. Joanne saved the day. She had the stocking finished and back in time for Christmas. Joanne even met my daughter outside her regular business hours to hand it over. How cool is that? Customer service like this is so special, I think it deserves recognition and repeat business.
I have been stepping into Ron's for about 20 years. Usually to replace a battery in my watch. Occasionally to have something repaired. Once in a while to purchase a gift. This week, I needed to have 10 pair of scissors engraved. The owner, Lisa, went out of her way to make sure the scissors were done in a timely manner and helped me find an 11th pair when that became necessary. Whenever I am in Ron's, I have always been treated courteously, their prices are reasonable, and I am a satisfied customer. However, this last visit made me a customer for life. The help that I was given saved me hours of grief and running all over southern California to find what I needed. I certainly did not expect it and it was way and beyond "ordinary good service." Definitely a great place to shop.
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