Last year we bought two beautiful vanities, the Savona and Parma, from Priele Italian Design Bathrooms when we renovated our apt. Last week a plastic ring broke under the bowl. I e-mailed Priele and got a response back in 30 minutes. Steve Mellini explained how to install the replacement ring and sent it to us immediately and for free. Great customer service...Our bathrooms look great.
We went there last week and had a few drinks at the bar and ordered some pasta dishes. After waiting 20 minutes the bartender confessed that the order never went through. Service is still poor and they need to improve. We spoke to one of the managers about what happened but all we got back was a meek apology.