Dolfi 1920

I don't know how Lufthansa gave a contract to Dolfi1920. First, it took one month to acknowledge my claim. Then it took another month to agree on a compensation of Euro 60 for the damaged suitcase which cost more than twice the amount. Then it took another month to send me Euro 45 instead of Euro 60. What a shameful performance by Lufthansa and their appointed baggage claim handler.

I can only agree with the other terrible reviews.
There is literally zero customer service, and it's incomprehensible how name brands such as Lufthansa and Rimowa are even dealing with a dispicable company like dolfi -
They keep sending generic response emails including "if you have any questions please call..." with no phone number but 13 long paragraphs about privacy policy disclosure.
After an entire month of email requests for repair reimbursment, I have yet to hear from some1.
It's anguishing and appaling being at their mercy!

THIS COMPANY SUX!!!

My hard shell suitcase was destroyed. When I collected it from the carousel in Heathrow, it looked like it had been wedged on a conveyor and cooked. I jumped through the hoops to make the claim which has been approved by Dolfi. Just go to our online shop and buy another one they say.......I cannot afford to pay the ridiculous prices on their site! I wrote to them about this and they provided a discount voucher which still makes a replacement impossible. Honesty is NOT the best policy so my advice to anyone making a claim is to lie and at least quadruple the price that you paid for your luggage before trying to claim and deal with these criminals. In fact quadruple the quadrupled price and then, just maybe, there may be a replacement available

Two months and still waiting for compensation!

Every step of dealing with Dolfi1920 is problematic:

1: You don't receive a full replacement value of your luggage but only a fraction of what it would cost you to replace it. And then, you need to choose new luggage from Dolfi1920's website. Who's making a profit here?

2: Dolfi1920 was unable to deliver the new suitcase I ordered before my return flight. Their shipping delay was 10 working days. What if you're only staying a week at your destination? And even though I was staying for two weeks, they still didn't manage to deliver my suitcase in time. So, they offered to reimburse me the money instead.

3: After several emails (each one with a different case worker) sending Dolfi1920 my banking and Paypal details I'm still waiting to get my money. It's been 8 weeks now. With each new email, they are asking me for a little more patience. Making a bank transfer is not that difficult and doesn't require 8 weeks of turn-around time. I'm beginning to suspect that I'll never see my money.

TLDR: A disorganized (at best) and sketchy (at worst) company. I can't understand how a national airline like Lufthansa would choose to partner with such a company. Absolutely awful.

unbelievable that such companies eve exist, not to mention Swiss cooperates with me. should be closed. worst customer service ever, no management, compensation not in place.