Sixt

Über Sixt Leasing habe ich mein neues Auto, einen Infiniti Q30, bekommen. Die Abwicklung war fast reibungslos, ich fühlte mich gut beraten und aufgehoben - es kann natürlich auch beraterabhängig sein wie der Ablauf funktioniert. Die Angebote sind ansprechend gewesen, die Abholung gut organisiert. Am Abholtag gab es noch gratis einen Leihwagen. Bisher kann ich mich nicht beschweren. Alles gut gelaufen.

As you can see on the picture it states that you can call on Sat starting at 7 am. I called at 8.35 am on a Sat and the automated Answering Machine states that I am calling outside the business hours!?!?!?!?!?!

Bad experience in Germany! 3 days after I dropped the car off they claim damage, I am being billed $1100 for damage after dropping off the car without inspection, even though I asked. Apparently that is their policy. I just want to share my experience. This is a complete rip off as other damage was on the bumper before I rented and now, I guess, I am paying for everyone's. Won't be using Sixt again, as I have gone to the Berlin office, called them and written numerous emails to no avail. Now I am back in the States with no recourse, except Social Media reviews.

I have never had such a terrible customer service in my life. I rented a car in Paris to go home due to the French train strike in early April. We reserved an automatic compact car online (I do not know how to drive a stick shift car), however when I was about pick it up, THE AGENT TOLD ME that they DID NOT have any automatic cars available at all other than a Jaguar, which was 108 euro more. She also said that online reservation for an automatic car is ONLY PREFERENCE. It was confirmed with the American Express travel service though. I had no choice other than taking that expensive car.

When I was looking for that Jaguar in the parking lot I saw several automatic cars sitting being ready to be rented. I was rushing so didn't bother to go back to the agent.

Later I sent an email to their customer service asking why some automatic cars were sitting in the parking lot when I was told nothing else was available but a luxurious car. Their respond was horrible...they basically told me I was a liar: "We have contacted the branch manager who informed us that an automatic car from the category that you booked was available. As a matter of fact an Alfa Giulietta Automatic was proposed to you, but you decided to leave with a Jaguar XF for 108 extra euros. Inn this way, we confirm you that this invoice is correct". In their second email response, they said" We just checked again with the branch manager who confirmed us that they proposed you the Alfa Giulietta but IT WAS TOO SMALL FOR YOU. Then you accepted to take a bigger car for 108 euros".

YOU DID NOT OFFERE ME THAT CAR, the size was never a issue for me, and I was forced to take that Jaguar since I DO NOT DRIVE stick shift car.

Do not rent a car from this company.

Terrible customer service. Ii rented a car at the airport in Porto, Portugal. Sixt provided me with a defective car and would not take responsibility for it. It took several hours to get hold of a third-party representative who was not helpful at all. Sixt representatives cannot be reached. I spent months communicating with the Corporate office, including sending a letter to the president of the company, to no avail. They would not take responsibility for their errors, for providing me with a defective car, which, in turn, cut into my vacation time. I was forced to wait for hours for a third-party service technician that Sixt contracts to service its cars. That technician didn't even know how to open the car door, much less how to service it. I incurred unexpected expenses due to Sixt's defective car and inefficient, insufficient, and ineffective customer service, and Sixt would not reimburse me for them (receipts were provided). I lost time, money, and opportunities during my vacation due to Sixt's very poor customer services and defective car. I was billed incorrectly and overbilled, and it took months for Sixt to finally reimburse me for the overbilled amount. I will never give them my business again.