Los Angeles, Vereinigte Staaten

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    • 21. Apr. 2023

      Fast food? Ultra slow food. The service was quite non communicative too. Customers do not seem to be a priority here. The ambiance was sterile.

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    • 6. Juli 2022

      I was very impressed with my trip to this place today. I found them very professional and knowledgeable. I liked the care and love that they gave to my little beagle pup. I was very happy with the end results of my dog's wash, dry, manicure and pedicure!

      I would very much bring my little sweet beagle face pup here again in future. Thank you very much.

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    • 29. Dez. 2019

      Well the new management has certainly stuck their claws into this place.

      I have been coming here for 18 years now, and my dad has been coming here 40+ years!

      No room service any more! That was annoying enough, but there are not even kettles in the rooms to make tea/coffee... Staff response was to go into one of the restaurants. So... late at night... you have to go in you PJs to Sir Winstons and ask for water? Wow.

      Only one person working the front desk, on a Saturday night, at Christmas??? My wife tried calling the desk for a long long time. No answer... so had to walk to reception at 10:30pm and join the queue of others needing help or wanting to complain.

      Toilet would not stop flushing. Glad that California has too much water I guess?

      Sink filled with black pieces. They looked like metal shavings?

      We spent around $450 at the spa, and asked, for convenience, is it possible to charge it to the room. NO... because the management company takes months to reconcile the payment to the spa.

      Due to the fact that we were booked to spend an additional $250 for the Sunday Brunch at 12:30, we requested a late check out to bridge the gap between 11am and our brunch. The answer was NO.

      From Toronto to Cape Town to Budapest... to that cheap motel in Liverpool town centre... you know the one.... I've never had a hotel refuse a late check out... especially when I am requesting to stay longer to spend a considerable amount of money there!

      It would appear that they are looking after the ship exterior better, but to the cost of the customer experience.

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    • 27. Dez. 2019

      I can't speak highly enough of Phil for my purchase through him.

      I found him super knowledgeable, very friendly and extremely attentive to my needs as a customer.

      I would certainly recommend him to any potential customer. I am also looking forward to seeing him for a bowling lesson at some point very soon.

      Thank you Phil!

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    • 25. Juli 2016
      Erster Beitrag

      Having previously eaten here a number of years ago in the evening after playing a show at the Bar & Grill, I was eager to try Smoky Tails' new breakfast menu - especially with the opportunity to sample some of the dishes for free this morning!

      Now, to be clear, I am reviewing the standard of food while heavily bearing in mind what it would actually cost rather than what I paid (nothing) on my visit. I'm also heavily bearing in mind that although the staff were excellent, I know that they would be so much more wonderful without a queue of 20 people outside and a rammed restaurant on the inside. So then, let's go!

      Straight down to business, I ordered the beef brisket hash with my fellow diners ordering the Eggs forestiere and the fritters. I also ordered a side of chicken.

      With my beef brisket hash, I thought that it was very tasty and the beef was cooked very well. As the most expensive thing on the breakfast menu, at £9, I felt that it was a very small portion. Therefore, I was very glad to I ordered side of chicken, otherwise I would have left hungry. In contrast to the beef, the chicken portion was plentiful at three small pieces and I thought that it was relatively good value for money too. One of my fellow diners ordered a side of avocado, which I thought was pretty decent too. The fritters were tasty yet, as with the beef, a fairly small portion for their £7.50 pricetag. I felt that the pièce de résistance on the menu was the Eggs Forestiere! A base of split muffin, with by far the tastiest mushroom that I have ever had, two perfectly poached eggs and topped with hollandaise (or in this case on the side!). This would be the dish that I would have when I return - I felt that it was a fair portion of food for the pricetag.

      In terms of the drinks, the freshly squeezed orange juice was super fresh and very tasty. Very good! Although my fellow diners who ordered coffee were nonplussed when it arrived in a glass as opposed to a cup or a mug!

      In terms of service. The waitresses that tended to us were very attentive and made us feel most definitely welcome. Even the manager/owner stopped by to have a chat and make sure that we were completely content with everything there.

      Either inside the main dining area or outside on the terrace. I felt like it was well decorated and with a great ambience to have a meal.

      The biggest letdown from my point of view was having to use the same toilets that belong to the gig venue and the Bar & Kitchen - they are very run down, smelly and not befitting of the pricetag and the classy aspirations of the Smoky Tails dining experience.

      I would very much like to go back again and would gladly pay full price. I just wouldn't order the dishes that have the very small portions and maybe I will hold my pee and stay away from the restrooms next time!

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